Product shipment

A. Methods and costs of shipment

Our products are only shipped within the european union and united states of america, at the address indicated by the customer on the website at the time of purchase. Orders requesting delivery to a post office box will not be accepted.

Shipping fees are the responsibility of the customer and appear distinctly before the purchase is finalized, and again on the order confirmation. They can vary depending on the mode of shipment chosen, the amount of the order, and the destination of the shipment.

Settled fees:

  • Metropolitan France and Monaco 18€
  • European Union 20€
  • Outside Europe 50€

In the case of specific requests by the customer regarding the condition of the packaging or the transport of the products ordered, duly accepted in writing by Maison Père SAS, the subsequent costs will be factored into a separate bill, according to a quote previously accepted in writing by the customer. Delivery of the merchandise must occur in the presence of the customer, or another person designated by the customer at the shipping address indicated in the order. At the moment of the delivery of the merchandise, the customer is asked to verify that:

  • The number of packages delivered corresponds with the indications of the transport document;
  • The package is intact, undamaged, and unaltered by the material used to close the package. The customer must immediately contest any potential damages resulting from the packaging and/or the products or any error relative to the number of packages delivered or the non-conformity of the indications, by indicating the damages in writing on the delivery document. After a signature is provided on the delivery confirmation document, the customer can no longer contest the exterior aspect of the delivery.

After a signature has been provided, if the customer has failed to respect the above formalities, the delivered products will be considered normal, without any apparent flaws, and Maison Père SAS will not validly accept any claim. Maison Père SAS will replace, free-of-charge, any delivered products with apparent flaws or that do not conform to the purchase order, which are duly proved by the customer.

B. Shipment periods

The products are shipped from our warehouse within 72 hours of the confirmation of product availability and acceptance of the order. The shipment will take place within 2-4 business days in France and 3-6 business days in the European Union, and 3-15 business days in the United States of America. 

Orders are shipped from monday to friday, with the exception of holidays and french national holidays. Maison Père SAS will not be held responsible for unforeseen shipment delays. Except in the case of a force majeure, products are delivered with a maximum delay of 30 (thirty) days, beginning the day following the placement of the order by the customer.

Maison Père SAS is committed to making the best effort to ship the products ordered by the customer within the timeframes described above. Nevertheless, these timeframes are an estimation and any potential delay does not give reason for a damage claim. However, after this 30-day period, the customer has the right to cancel the order. The purchase amount will be refunded to the customer without delay, with the exclusion of any compensation or fees.

Returns and Exchanges

If an order contains several products, the return of one or more of the products must be made at the same time.

Please note that the following information applies solely to the purchases made on the Maison Père website (www.maisonpere.com). A separate return and exchange policy applies to purchases made in our boutiques.

Returns on all orders made on the Maison Père e-commerce website (www.maisonpere.com) are accepted within 14 days of the date of delivery, under the condition that the original receipt accompanies them. Returned products are fully refunded to the same payment method used for the purchase.

In order to exercise your exchange or return of goods shipped right, you are bound to communicate us (address: Maison Père SAS, 36 rue Vignon, 75009 Paris, France, eshop@maisonpere.com) your decision to exchange or return one or several product(s) through an explicit declaration (letter or e-mail).

Products must be returned in their original condition, unused, unwashed, and in their original packaging. All tags found on the product must remain intact and attached to the item in their original position. All fragrances must be unopened and must remain inside their protetive plastic wrapping.

Maison Père SAS reserves the right of refusal to accept products that do not conform to the conditions mentioned in the general sales terms and conditions. In this case, the merchandise will be sent back to the customer.

Returns are free of charge and a prepaid shipping label will be sent to you as soon as your declaration will be received.

We do not provide product exchange if they are conform and not vitiated.

To make a return, please follow the procedure below:

  1. Complete the return form received with the shipment
  2. Carefully pack and seal the package being returned without forgetting to include the return form
  3. Attach the prepaid shipping label to the outside of the package box
  4. Drop the package off at a UPS/DHL shipping center or drop-box, or contact UPS/DHL to shedule a pick-up. You can reach UPS at: 0821-233-877/DHL: 0825-10-00-80
  5. The payment method used for the original purchase will be credited within 2 weeks of the receipt of the return shipment. A confirmation e-mail will  be sent once the return is validated and processed.